Frequently Asked Questions
Shipping & Delivery
Shipping costs are calculated dynamically based on your destination, order weight, and current carrier rates. The exact fee is shown in your cart and at checkout before you pay — no surprises. Free shipping is available on qualifying orders.
Standard shipping takes 7–15 business days; express takes 3–7 business days. These timeframes begin after the 2–3 business day processing period. You'll receive a tracking email as soon as your order ships.
Possibly. International orders may be subject to import duties or VAT set by your country's customs authority. These charges are the recipient's responsibility and are not included in our prices or shipping fees. We recommend checking your local customs regulations before ordering.
Contact us within 7 days of delivery with photos if damaged, or if tracking hasn't updated in 10 days. We'll open an investigation with the carrier and make it right — replacement or full refund, your choice.
Returns & Refunds
We offer 30-day returns from the delivery date on unused items in original condition. Email [email protected] with your order number and we'll send return instructions within 24 hours.
Your refund = item price − return shipping fee − processing fee. Processing fee: $5.00 for a single-item return, or $10.00 for a multi-item return (covers repackaging, restocking, and inspection). The return shipping fee is confirmed at RMA based on current carrier rates. If the return is our fault, all fees are waived.
We're truly sorry. Contact us within 7 days with clear photos. We'll offer a free replacement, store credit, or a full refund — your choice. No return needed in most cases, and all fees are waived.
Final-sale and clearance items, personalized or custom-made products, gift cards, and items without original packaging or tags cannot be returned unless defective. All other items are covered by our 30-day policy.
Products & Quality
We search worldwide for creative, well-made products — from independent designers and design studios to trusted suppliers and supply chains. Think of Urici as your curated discovery platform: we sort through thousands of options so you don't have to, and only the pieces worth your attention make it to our store. Every product is vetted for design, quality, and value before it earns a spot in our collection.
Every item passes a three-stage quality check before it reaches you. We use sustainably sourced materials, food-safe finishes, and non-toxic textiles. Each product page lists exact materials and care instructions. We also offer free pre-shipment QC photos on request — so you can verify your item before it leaves our warehouse.
Every product page includes detailed dimensions in centimeters and inches, plus lifestyle photos to help you visualize scale. If it still doesn't fit, our 30-day return policy has you covered — unused items in original condition can be returned for a refund.
Yes — we offer free pre-shipment QC (quality check) photos for every order. Just request it in your order notes or email us after purchase, and we'll send photos of your actual item before it ships. This way you know exactly what's on its way — no surprises when it arrives at your door.
Orders & Payment
Yes. All transactions are SSL-encrypted and processed through PCI-compliant payment partners. We never store your full card details on our servers. We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and Klarna.
Absolutely. You'll receive a tracking link by email as soon as your order ships. You can also check status anytime on our Track Order page using your order number and email. Most orders are trackable within 24–48 hours of dispatch.
Yes — if your order hasn't been processed yet. Contact [email protected] as soon as possible and we'll do our best to help. Once an order enters fulfillment (usually within 1–2 business hours), changes are no longer possible.
Yes. Urici Studio Ltd. is a registered company. We accept all major payment methods through PCI-compliant processors, use SSL encryption across our entire site, and offer a 30-day return policy with full refunds for defective items. Our company registration details and physical address are listed on the Contact page. If you have any concerns, our support team replies within 24 hours and is happy to answer any questions.