Last updated: 30-07-2026

Our Promise

We want you to love what you receive. If something isn't right, we offer 30-day returns from the delivery date on unused items in original condition. No questions asked — just let us know.

How to Start a Return

  • Email [email protected] with your order number and the reason for return.
  • We'll send a Return Merchandise Authorization (RMA) and return instructions within 24 hours.
  • Pack items securely in their original packaging with all accessories and free gifts included.
  • Ship the package using the return label we provide(If applicable), or a trackable carrier of your choice.

Return Shipping — Who Pays?

  • Our fault (wrong item, damaged, defective): We cover return shipping fully. We'll send you a prepaid label — no cost to you. No processing fee either.
  • Your choice (changed mind, wrong size, no longer needed): A return shipping fee and processing fee apply (see details below).

Refunds — How Much & How Fast?

  • Approved refunds are issued to the original payment method within 5–7 business days of receiving your return.
  • Full refund: if the item is unused, in original condition, and returned with all accessories and free gifts.
  • Partial refund: if the item shows signs of use, is missing original packaging, or lacks included accessories — the deduction will be proportional to the condition loss.
  • Free gift policy: if your order included a free promotional gift, it must be returned with the main item. If the gift is missing, its retail value will be deducted from your refund.

Return Shipping & Processing Fees

When you return an item (for reasons other than our error), two fees are deducted from your refund:

  • Return shipping fee: Calculated based on your location and current carrier rates. Due to fluctuations in global shipping costs, the exact amount will be confirmed when your return is authorized. It reflects the same rates you see at checkout.
  • Processing fee:
    • $5.00 per return request for a single item.
    • $10.00 per return request for multiple items.

(This fee covers repackaging, restocking, inspection labor, and other necessary handling costs involved in processing your return.)

  • If the return is due to our error (wrong item, damaged, defective), both fees are waived — you get a 100% refund.

Example 1: You return 1 item. Deductions: return shipping fee (confirmed at RMA) + $5.00 processing. Refund: item price minus both fees.

Example 2: You return 3 items in one request. Deductions: return shipping fee (confirmed at RMA) + $10.00 processing. Refund: total item price minus both fees.

Exchanges

  • Want a different size, color, or item? We recommend returning the original for a refund and placing a new order — this is the fastest way and avoids waiting for stock changes.
  • If the exchange is due to our error (wrong item sent), we will ship the correct item immediately at no extra cost, and cover any return shipping.
  • Exchanged items must be in original, unused condition with all tags and packaging intact.

Damaged, Defective, or Wrong Items

  • If your item arrives damaged, defective, or incorrect, contact us within 7 days with clear photos.
  • We'll offer a free replacement, store credit, or a full refund — your choice. No return needed in most cases.
  • If a return is required, we'll provide a prepaid return label.

Sale & Promotional Items

  • Regular sale items (e.g., 10–30% off): eligible for return under our standard 30-day policy.
  • Clearance / final-sale items marked "Final Sale" or "Non-Returnable": not eligible for return or refund unless defective.
  • Bundle deals: if you return part of a bundle, the bundle discount is void and the refund is recalculated at full individual prices for the kept items.
  • Flash sale / limited drops: same as regular policy unless explicitly marked as final sale.

Non-Returnable Items

  • Final-sale, clearance, and "Non-Returnable" marked items
  • Personalized, custom-made, or engraved products
  • Gift cards and store credits
  • Items without original packaging or tags (unless defective)
  • Hygiene-sensitive items that have been opened or used (e.g., personal care, bedding)

Refund Timeline by Payment Method

  • Credit / Debit Card: 5–10 business days (depends on your bank).
  • PayPal: 3–5 business days.
  • Store Credit: issued immediately upon return approval.

You'll receive an email confirmation as soon as your refund is processed. If you don't see it within the above timeframes, contact us and we'll trace it for you.